iDINE

I-Dine as a solution is focused completely on integrating all operations of fine dining restaurants and hotels. From Restaurant Operations and Management to Inventory, Finance and accounting; from HR to Fixed Asset management I-Dine is built to provide a single point control of the entire business. Conceptually I-Dine emerged from a thorough reflection on the management tools being applied in the hospitality industry in India. We observed that, stand alone applications are the most widely available choice to restaurant owners in India. This meant that each arm of business was being handled by isolated applications that have little, if any capabilities to interact with other applications handling other arms of the business. In certain stray cases we found applications that did integrate a few front end operations with inventory management at the back end. However, even these applications were challenged by their inability to integrate multiple locations. Above all, none of the tools available were comprehensive and flexible enough for the industry that has seen tremendous growth in the past few years. I-Dine offers an industry level solution. It is built to be flexible enough to allow customization. Therefore, I-Dine can be as comprehensive as the restaurant owners need it to be.

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iDine is built specifically for fine dining restaurant chains and hotels. At the broadest level iDine is capable of managing a business group with multiple companies and brands. It allows businesses to set up multiple hierarchies of administration. An overall control structure can be set up, from the business group at the highest level and down to a single branch, according to the specific needs. Within a brand, the suite allows for independent management of restaurant chains. This lets owners monitor and control performance of their business, specifically for a business unit or in a consolidated form, from any single remote location.

What a leading Fine-Dining Restaurant Chain has to say about iDine !!

Sales Monitoring Team
We have been able to monitor and improve Customer Experience, even remotely from the head office, by being able to track key issues on real time: such as delivery time to the customer, reasons a customer cancels or rejects an item, customer feedback, etc.

Procurement Team
We have been able to effectively control costs of purchase and consumption from the head office at all locations through the following:

Senior Management

Operations Team
Achieved significant savings in time and costs as activities such as price revisions and menu changes are centrally controlled and can be made from the head office, which formerly had to be done by deputing personnel to each location.

iDine is built specifically for fine dining restaurant chains and hotels. At the broadest level iDine is capable of managing a business group with multiple companies and brands. It allows businesses to set up multiple hierarchies of administration. An overall control structure can be set up, from the business group at the highest level and down to a single branch, according to the specific needs. Within a brand, the suite allows for independent management of restaurant chains. This lets owners monitor and control performance of their business, specifically for a business unit or in a consolidated form, from any single remote location.

Economies: Create and manage centralized contracts with vendors that achieve lower prices with consistent quality across locations.

Monitor Efficiency: Perform comparisons of consumption costs against sales between restaurants to analyze operational efficiency. Perform recipe level costing and analysis to track and monitor margins.

User Friendly: Can be easily operated by basic skilled labor existing across restaurants.

Business Continuity: It can serve as a standalone application if the need arises, though it is a solution that’s integrated with the head office.

Pricing Control: Menu cards for all locations with pricing can be set up and managed at the head office. This includes special menu cards such as festive menu cards, temporary offers, etc.

Discount Control: Discounts offered at each location can be controlled in terms of percentage or value from the head office.

Visibility: Obtain complete visibility over all operations by being able to monitor consumption patterns, customer feedback, pricing, employee role management, etc.

Service Quality: Obtain process time for serving an order or to generate a bill. Utilize this information at the head office for comparison with standard preset times. Review customer feedback across the operations consolidated by the application.

Real-time Consolidated Information: Maintain centralized accounts and monitor profitability across brands and restaurant chains. Analyze information at any level. Perform consolidated sales comparison across locations, between different periods of time.

Critical Reports – Restaurant Operations: Obtain critical reports such as Menu item popularity reports, Menu item level cost Vs Sales price analysis, ABC Analysis reports etc.

Critical Reports – Management: Obtain online reports at the click of a button. Analyze daily reports of ‘non-chargeable’ items/bills, or ‘cancelled’ items/bills, across operations and the reasons cited by employees and managers for cancellations.

Remote Control User Roles: Maintain complete control over operations at all locations though access and authority settings for all employees/users, from the head office. Customize the access level of each user to control processes, such as bill cancellations, cash management, among others.

Audit Trail: Maintain the trail of every function performed in the business bringing accountability to all employees/users through unique access IDs to the application.